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Customer quality service engineer

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The company

Our client is a professional Medical Devices organisation, based in Zuid-Holland Netherlands. Our client is one of the global market leaders when it comes to production and innovation of hearing devices. Based in Noord Holland they look to continue innovating and deliver state of the art products B2B, while keeping the patient's needs top priority. The company truly is a global organisation with department in Europe, Asia and the US.

Role description

As CQS engineer you will act as a liason between clients that have troubles with hearing health products and the R&D team that will work with you on a solution. You will also initiate and coordinate product improvements based on client input. During the development process you will be the point of contact for the client that has the issue.

Responsibilities

- Gather all the information form different stakeholders
- Probe the problem to make sure you can report clearly on what needs to be worked on
- Develop a project plan for the group to take on the development of the product
- Coordinate the project from a-z
- You advice clients based on technical capabilities
- You will provide trainings and coaching to pepole at production sites which requires international travel
- You will take on 8-12 projects at the same time

Requirements

- 3+ years experience in a similar role where you have been in touch with customers
- BSc or MSc in Electronics, Mechanics or Physics
- Analytical personality, well able to define what is the exact problem based on own technical knowledge and generally a problem solver
- Audio device background is a strong plus
- Fluent in English

Other information

Expected traveling up to 10%; role is based in the Amsterdam region.

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Naut van Osnabrugge.

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SIRE Life Sciences®

Ref. Nummer: 45684
Veröffentlicht von: SIRE Life Sciences®
Veröffentlicht am: 14-12-2018
Land: The Netherlands
Region: Zuid-Holland
Beschäftigung: Festanstellung
Sachverstand: 3 - 5 Jahre
Standorttyp: Auf locatie
Bildung: Bachelor
Sprache: Englisch
Sektor: Medizinische Geräte
Spezialisierung: Forschung und Entwicklung

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